INTERNATIONAL WARRANTY
Breitling watches and chronographs come with guarantees that cannot be excluded under the Australian Consumer Law. Based on these statutory warranties, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Furthermore, your Breitling watch or chronograph is guaranteed against any manufacturing defect as set out under these terms and conditions (“Breitling International Warranty”), taking effect as of the date of purchase of the watch or chronograph (“Warranty Period”).
Subject to the specified Warranty Period, if your Breitling watch or chronograph is eligible for a valid claim under the Breitling International Warranty, Breitling will offer you one of the following options:
- repair the Breitling product at no additional cost to you, covering both labor costs and spare parts;
- upon availability, send you the same Breitling product as a replacement, at no additional cost to you; or
- replace the Breitling product with another Breitling product of equivalent or higher value. In such cases, the initial price will be deducted, and you will only be required to pay the difference for a higher value item that you agree to purchase.
In cases where repairing your Breitling product would incur an excessively high cost for Breitling, or if a replacement is not available, Breitling may also offer a partial or full refund, depending on the specific circumstances.
The benefits offered under the Breitling International Warranty are in addition to any other rights or remedies that you have under a law in relation to the goods or services to which the warranty relates.
Check the model reference on the case back of your watch.
If the second letter is a B and the 2 following figures are comprised between 01 and 35 (B01 to B35), your watch has a Mechanical Manufacture Breitling Movement.
The Breitling International Warranty will be honored by authorized Breitling partners worldwide providing that it has been activated at the time of purchase by an authorized Breitling salesperson.
When the Breitling International Warranty has been activated, the following information will be available to you, by either scanning the QR code on your warranty card using your smartphone and/or by accessing this information at any Official Breitling Retailer or Breitling Boutique:
- Model name
- Model reference
- Serial number
- Warranty activation date
- International Warranty duration.
The Warranty remains valid during the Warranty Period only if any required servicing or repair work on your Breitling watch or chronograph has been carried out by an authorized Breitling service center.
The Breitling International Warranty does not cover (hereinafter referred to as “Exceptions”):
- Theft, loss, acts of God, natural disasters and accidents (blows, shocks or crushing, etc.)
- Damage resulting from mistreatment or improper use
- Damage resulting from any tampering with the watch by any party whatsoever other than an authorized Breitling Service Center
- Straps other than metal bracelets
- Wear and tear from normal use and ageing of the watch and/or the metal bracelet and buckle or clasp;
- Any routine services as per the recommended service plan of your Breitling watch
- Applications for the repair of a watch of which the warranty has not been activated.
The Breitling International Manufacture Movement Warranty does not cover:
- Water resistance problems and their consequences if the water resistance tests have not been performed every two years
Furthermore, same Exceptions as for the Breitling International Warranty apply.
NOTE: The Breitling International Warranty does not in any way affect the consumers’ rights legally recognized by the law applicable in the product’s country of purchase.
Claiming under the Breitling International Warranty
You can claim your warranty under Breitling International Warranty by:
- Contacting any authorized Breitling partner, which you can find here.
- Contacting any authorized Service center, which you can find here.
- Booking directly your service online on Breitling.com following the link here.
- Contacting the Breitling Concierge here.
If you make a valid warranty claim, Breitling will be responsible for the reasonable costs associated with transporting any Breitling defective products to us. You can claim those costs by submitting your reimbursement request to customer-service.au@breitling.com along with a copy of your receipt.
Warranty extension
As an additional service, Breitling is offering registered clients the possibility to purchase an extension of the Breitling International Warranty and/or the Breitling International Manufacture Movement Warranty on https://www.breitling.com (each referred to as “Breitling Warranty Extension”), covering your Breitling watch or chronograph against any manufacturing defect for an additional period of time as set out under the terms and conditions below:
The Breitling Warranty Extension takes effect on the next day following the day of expiration of the Breitling International Warranty and/or the Breitling International Manufacture Movement Warranty. If your Breitling watch or chronograph is eligible for a valid claim under the Breitling Warranty Extension, Breitling will offer you one of the following options:
- repair the Breitling product at no additional cost to you, covering both labor costs and spare parts;
- upon availability, send you the same Breitling product as a replacement, at no additional cost to you; or
- replace the Breitling product with another Breitling product of equivalent or higher value. In such cases, the initial price will be deducted, and you will only be required to pay the difference for a higher value item that you agree to purchase.
The Breitling Warranty Extension is an additional service that you can only purchase for a Breitling watch and/or Breitling chronograph which is still under valid Breitling International Warranty and/or Breitling International Manufacture Movement Warranty.
The Breitling Warranty Extension is a one-time extension only and cannot be combined with a second Breitling Warranty Extension for the same Breitling watch and/or Breitling chronograph.
The Breitling Warranty Extension remains valid during the Warranty Extension period only if any required servicing or repair work on your Breitling watch or chronograph has been carried out by an authorized Breitling service center. For the Breitling Warranty Extension, the same exceptions as for the Breitling International Warranty and/or the Breitling International Manufacture Movement Warranty apply.
Claiming under Breitling Warranty Extension
You can claim your warranty under Breitling International Warranty or under Breitling International Warranty Extension by:
- Contacting any authorized Breitling partner, which you can find here.
- Contacting any authorized Service center, which you can find here.
- Booking directly your service online on Breitling.com following the link here.
- Contacting the Breitling Concierge here.
Your Breitling Warranty Extension will be honored by any authorized Breitling partner worldwide.
If you make a valid warranty claim, Breitling will be responsible for the reasonable costs associated with transporting any defective products to us. You can claim those costs by submitting your reimbursement request to customer-service.au@breitling.com along with a copy of your receipt.
For customers in Australia, Breitling is represented by Breitling Oceania Pty Ltd (ACN 601 726 596) 61 Market Street, SYDNEY, NSW 2000. For further information and contact details, please visit the dedicated webpage here.
