BREITLING FAQs

To find the best fit for a strap or bracelet, please use our bracelet sizing tool.

Most of our straps (leather, rubber, fabric, and alligator) come in Small, Standard, and Long lengths, with ranges varying slightly based on case size and the thickness of the compatible watch. Please refer to this size guide to choose the right strap for you:

We offer complimentary sizing of metal bracelets when a watch is purchased online or through our contact center. For rubber straps, we recommend visiting one of our boutiques or authorized dealers to properly size the band.

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Watch sizes, given in millimeters, indicate the diameter of the watch head. This measurement has no relation to the size of the strap (see “How do I choose a strap or bracelet size?”). Instead, it’s a matter of how much of a presence you would like the watch to have on your wrist. Choose a narrower diameter if you have a smaller wrist or prefer something more subtle, or opt for a wider diameter if you have a larger wrist or simply want to make a statement. For reference, please use our watch case sizing tool, as well as our standard watch sizes in millimeters, with inch conversions below.

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Please contact our Breitling Customer Relations Squad at for further assistance.

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Yes, please contact our Client Relations Squad for further assistance at or .

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Once your order has been confirmed, we will be unable to modify or cancel it.

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At this time, orders can only be shipped to the country selected on our website. We kindly ask that you select the appropriate delivery country at the beginning of your journey for accurate information of our online service.

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Yes, we are pleased to offer a complimentary personalized note with your order. You can include your message at checkout

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Please contact our Breitling Customer Relations Squad by telephone at or email at .

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Please find your locally enabled payment methods available at checkout.

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No, all prices displayed on the product pages of Breitling Channels include the applicable VAT (sales taxes). The total price, including taxes, will be clearly indicated on the payment page before you confirm and place your order.

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Breitling takes administrative, technical, and physical precautions to protect your personal information against loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. Where personal information is collected on webpages, Breitling uses Secure Sockets Layer (SSL) encryption. Note, however, that transmitting information over the Internet is not completely secure.

Although Breitling will exercise reasonable care and implement safeguards to protect your personal Information, we cannot guarantee the security of the data you transmit to the website. Any transmission is at your own risk, and Breitling cannot be held liable. Read our Privacy Policy to learn more about how we use and protect your information.

All credit/debit card holders are subject to verification, validation checks, and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Breitling, contact your card issuer directly to resolve the issue. Find more information about 3D Secure authentication under “What is 3D Secure?”.

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If you pay by card, your bank may ask you to confirm your identity using 3D Secure authentication. How does it work? During the order process, you may be redirected to a 3D Secure authentication page where you will be asked to confirm your identity using a means of contact that you have provided to your bank. When your payment is authenticated, you’ll be sent automatically to your Breitling order-confirmation page. As soon as your order is confirmed, you’ll receive an email. How will my bank confirm my identity? Please contact your bank to understand their 3D Secure authentication process and ensure they have your most up-to-date contact details. What should I do if I am having issues with placing the order? As an alternative to making a purchase online, you may also contact our Breitling Customer Relations Squad to place an order over the .

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As soon as we have shipped your order, you will receive an email with the tracking number for your parcel. You can then track the delivery progress on the DHL website.

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All orders are delivered via DHL in a non-branded shipping box. A signature is required for watch orders upon delivery.

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Standard delivery typically takes 2-3 business days once your order is confirmed. Please note that for pre-orders, delivery may take up to eight (8) weeks.

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Yes, shipping is complimentary for all orders.

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Yes, once your order has shipped, you can track it using the DHL’s tracking number and adjust the delivery date to a more convenient time if needed.

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Once your order has been confirmed, we are unable to modify the order, including the shipping address. Please ensure all details are correct before finalizing your purchase.

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Breitling’s packaging combines luxury and sustainability. Each item is carefully presented in a premium box made from 100% recycled PET, ensuring both protection during transit and minimal environmental impact.

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We hope you enjoy your new Breitling watch or strap upon delivery. However, if you wish to return your Breitling order for any reason, you can contact the Breitling Client Relations Squad at to request a complimentary return with DHL within 30 days of your delivery date. After this time frame we are unable to accept returns.

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All items must be returned in their original condition, unaltered, with tags attached, and include all item boxes, documents, accessories, and gifts. Returns must be made within 30 days of the delivery date.

Return shipments should be made using the same courier as the original delivery.

We can only accept returns from the country where the order was originally shipped. Returns from other countries will incur import and shipping fees at your own expense.

Please note that customized items cannot be returned.

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Once we receive your return, Breitling will evaluate the product to ensure it meets our return conditions. If the item passes quality control, we will proceed with your refund, which may take up to fourteen (14) days, depending on the payment method used. The refund will be issued to the original payment method.
If the product does not meet quality standards, the return will be declined and the item will be returned to you.

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We are unable to accept returns purchased from Breitling.com at one of our Breitling boutiques or authorized retailers. Please contact our Breitling Client Relations Squad on who will be able to advise you further.

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We are unable to accept returns to Breitling.com for items purchased from one of our Breitling Boutiques or authorized retailers. Please contact our Breitling Client Relations Squad on who will be able to advise you further.

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As a Breitling owner you have the possibility to register your Breitling watches on Breitling.com and access all related documentation such as the digital certificate of ownership, COSC certificate, user manual and warranty status through your Breitling Passport.

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You can either register an account directly on Breitling.com, or by clicking on “REGISTER MY WATCH” button on the landing page that opens once you will scan the QR code on your new Breitling warranty card.

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The Breitling digital passport offer Traceability, Transparency, and Tradability.

Traceability allows access to key information about your watch, including product details, warranty status and full history. The digital passport provides visibility on your Breitling watch's lifecycle from the moment it is sold, as well as any service history. If you are looking to resell your watch, Breitling is developing a solution to be implemented in the near future that will establish a secure marketplace with embedded valuation via the blockchain technology.

Transparency enables you to engage in a one-to-one, anonymous conversation with your Breitling Squad and benefit from all the brand’s services.

Tradability as you can transfer your current ownership to the new owner of your watch via a simple and secured blockchain transaction.

Additionally, all relevant documents to your watch will be included in your digital passport from the COSC certificate to the chronometer certification of the movement to the warranty information pertaining to the watch.

For more details on your benefits, please visit the Breitling Blockchain page.

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Sign in to your existing Breitling account or create a new one.

Register Your Watch:
1. Go to the "My Watches" section.
2. Select "REGISTER A NEW WATCH."
3. Complete the authentication by entering your watch details.

Access Your Digital Passport:
Once registered, your watch will be added to your Breitling account, and its digital passport will be available in your account wallet.

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To transfer your Breitling digital passport to a new owner, follow these steps:

Access Your Digital Passport:
1. Log in to your Breitling account where your watch is registered.
2. Navigate to the "My Watches" section to locate the watch you wish to transfer.

Initiate the Transfer:
1. Select the option to transfer ownership.
2. Enter the recipient's details as prompted.

Confirm the Transfer:
1. Review the transfer details and confirm the transaction.
2. The new owner will receive a notification to accept the transfer.

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Your Breitling watch or chronograph is warranted against any manufacturing defect in accordance with these terms and conditions and the International Warranty section of the General Conditions of Sale from the date of purchase of the watch.

For details on terms of Breitling Complementary Extended Warranty, please refer to our T&Cs document.

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The warranty covers manufacturing defects but does not cover damage caused by improper use, accidents, or normal wear and tear. For more details, please go to the Warranty page.

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Your Breitling watch or chronograph equipped with a non-Breitling mechanical movement is warranted against any manufacturing defect for a period of two years from the date of purchase of the watch.
Watches or chronographs equipped with a Breitling Manufacture mechanical movement are covered by the Breitling International Warranty with an extended warranty period of 5 years. The Breitling International Manufacture Movement Warranty covers any manufacturing defect in the Breitling mechanical movement, provided that water-resistance tests are carried out every two years from the date of purchase.

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The international warranty is activated automatically upon purchase in-store, or upon shipment for online orders.

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For details on terms of Breitling Complimentary Extended Warranty, please refer to our T&Cs document.

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Check the reference on the caseback of your watch.

If the second letter is a B and the next 2 numbers are between 01 and 35 (B01 to B35), your watch has a Breitling Manufacture mechanical movement

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When you purchase a new Breitling watch through the official Breitling Online Boutique, your electronic warranty will display "Breitling Online Boutique" as the retailer.

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The serial number is an identification number that allows you to identify your watch.
Since the year 2000, this number is unique for each Breitling watch. You can find it on the documents handed to you with the watch at purchase, like the International Warranty certificate, or on the case-back of your watch:

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A reference number uniquely identifies each watch model, including its design, movement, and features.

You can find the reference number on the documents provided at the time of purchase, such as the International Warranty certificate, or engraved on the case-back of your watch.

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The movement of a quartz watch is powered by a battery; it is driven and regulated by a quartz crystal and an electronic oscillator.
The current Breitling quartz models are all fitted with a thermocompensated SUPERQUARTZ TM movement, containing a temperature gauge thus offering its user a precision of +/- 15 seconds a year; their integrated circuit contains no less than 8’000 components.

The movement of a mechanical watch is driven by a spring, called the mainspring, which needs to be wound. This can either be done manually, using the crown, or, in the case of an automatic mechanical watch, by using the kinetic energy provided by the wearer’s movements. All current Breitling watches are Chronometer certified and comply with the standard set by the Swiss Official Chronometer Testing Institute (Contrôle Officiel Suisse des Chronomètres – COSC), which allows a maximum deviation of -4 to +6 seconds per day.

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A chronograph is a watch with stopwatch functions, enabling the measurement of the duration of an event, using a specific hand or display that can be started, stopped and returned to zero.

A chronometer is a watch that has obtained a certification by the Swiss Official Chronometer Testing Institute (Contrôle Officiel Suisse des Chronomètres – COSC). To achieve this certification, the movement of the watch must successfully pass specific precision tests in different positions and at different temperatures, over a 15-day period. The standards set by the COSC allow a maximum average deviation of : -4 to +6 seconds per day for mechanical watches and +/- 0.07 seconds per day for quartz watches. The movements of all current Breitling watches have earned this certification.

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The movements of all current Breitling watches are certified by the Swiss Official Chronometer Testing Institute (Contrôle Officiel Suisse des Chronomètres – COSC). To achieve this certification, the movement of a watch must successfully pass specific precision tests in different positions and at different temperatures, over a 15-day period. The standards set by the COSC allow a maximum average deviation of : -4 to +6 seconds per day for mechanical watches and +/- 0.07 seconds per day for quartz watches.
Watches produced before the year 2000 might in certain cases comply with these standards as well, especially if they have been serviced regularly - see our service recommendations.

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The water resistance of your Breitling depends on the construction of its case. However your watch needs to be regularly serviced in order to keep its original level of water resistance: this is due to the fact that the gaskets sealing the watch-case naturally dry out over time, and therefore need to be replaced. Consequently your watch should undergo a water resistance test every year and a maintenance service every 2 years.

The degree of water resistance of your Breitling is described either in meters, or in bars (1 bar~10 m = approx. 33 ft). Note: these figures reflect a technical norm and do not represent the exact depth the watch can be immersed at, while being worn. “Water resistant up to X meters” means the watch can be exposed to the pressure that it would have to sustain, if it was placed at X meters depth in a completely static environment and position. However, the wearer’s movements (diving, jumping, swimming, etc…) as well as the force of the water (shower jets, river currents, etc…) can considerably increase the pressure on your watch.

For more details on the level of water resistance you can expect of your watch, please go to the Information on Water Resistance page.

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To authenticate your Breitling watch, it must be sent to one of our Breitling Main Centers. Begin by sending your watch to any Breitling service center or by bringing it into a Breitling Boutique, requesting a Certificate of Authenticity, and your watch will be passed on accordingly. Fees and return times will vary.

An authentication includes the analysis of the watch and the delivery of a Certificate of Authenticity. If non-compliant parts need to be exchanged to return the watch to its original condition, these will be invoiced separately.

Breitling service centers and boutiques do not assess the value of your timepiece. For this kind of information, we suggest our online estimation tool available in the USA and Europe by registering, creating an account on Breitling.com and claiming your Breitling NFT. This tool can be used for most watches produced after 2013.

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You are welcome to send your watch directly to one of our service centers or to drop it off at any authorized Breitling retailer. All boutiques, authorized retailers and service centers are listed on the Stores page.

IN COUNTRIES WHERE THIS SERVICE IS AVAILABLE:
You can register a service request on our Service Platform
under OUR SERVICE > MY WATCH NEEDS A SERVICE > SEND
and find the service status here under OUR SERVICE > SERVICE STATUS

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You can find a list of Breitling's service prices under Service Prices. For prices on specific models please go to Identify Your Watch and enter the first six characters of the watch model or watch serial number found on the caseback of the watch.

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If you have registered a service request on our service platform (provided this option is available in your country), you can check its status under SERVICE > MY WATCH NEEDS A SERVICE > SERVICE STATUS.

You can follow up on the status of the service under Service Status.

You also may directly contact the authorized service center where you dropped off your watch for service for more information.

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A maintenance service is recommended every 2 years and includes: checking movement parameters and watch functions, changing all seals, checking water resistance, cleaning the case and metal bracelet; changing the battery for quartz watches.

A complete service is recommended every 4 to 6 years and includes: disassembly, cleaning and replacing of standard movement parts, assembly, lubrication, adjustment and setting of movement function parameters; changing all seals, partial changing of hands and checking of water resistance; refurbishment* of the case and metal bracelet; changing the battery for quartz watches.

*Excludes models with black carbon surface treatments.

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Every 2 years we recommend a maintenance service, which includes: checking movement parameters and watch functions, changing all seals, checking water resistance, cleaning of the case and metal bracelet; changing the battery for quartz watches.


Every 4 to 6 years, we recommend a complete service, which includes: disassembly, cleaning and replacing of standard movement parts, assembly, lubrication, adjustment and setting of movement function parameters; changing all seals, partial changing of hands and checking of water resistance; refurbishment* of the case and metal bracelet; changing the battery for quartz watches.

*Excludes models with black carbon surface treatments.

You will find further details on the maintenance of your watch on Our Services Under: OUR SERVICES > MY WATCH NEEDS A SERVICE > SERVICES

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View the step by step process here: HOW TO CHANGE YOUR BREITLING STRAP OR BRACELET.

Our straps are easy to change, however should you need more assistance, please visit one of our retailers nearby.

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Our Client Relations Squad is happy to assist you with any question you might have regarding your Breitling at or . If you wish to visit our authorized Breitling Boutiques and retailers, please find your local store on our page.

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