BREITLING FAQ'S
FAQ
FAQ
A blockchain is an immutable electronic database for storing information. Since 2020, every new Breitling watch has come with a blockchain-backed ownership certificate called an NFT or "Non-Fungible Token." This NFT acts as your watch's digital fingerprint. It houses your watch's product information and allows you to transfer ownership of your watch securely with a simple transaction. It also keeps a record of any time it has changed ownership, providing a record of its history. To claim your Breitling NFT, scan the QR code on your watch's warranty card. With it, you gain access to premium services like our online estimation tool and the Breitling Trade resale platform (subject to availability in your country).
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Of course!
By registering an account on Breitling.com, you become a member of Breitling's inner circle and benefit from even more value-added services and benefits. They include managing your Breitling collection in your dedicated Breitling account, use of our online estimation tool and the Breitling Trade resale platform, and access to special gifts and experiences.
Any Breitling owner can register an entire collection of Breitling watches on Breitling.com and access all related documentation (COSC certificate, user manual, warranty status) at any time.
You can either create an account directly on Breitling.com, or by scanning the QR code on your watch's warranty card and clicking "REGISTER MY WATCH."
If you first claimed your watch's NFT in the external (Arianee) wallet and follow the step above, your watch will be registered to your Breitling account and your NFT will remain accessible in your external wallet.
If you have not yet claimed your watch's NFT, registering your watch to your Breitling account will activate your NFT directly in your Breitling account wallet.
Please note that only watches produced since 2013 can be registered in your Breitling account.
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For watches produced Breitling between 2013 and 2019, you can claim your NFT by manually registering your watch to your Breitling account. Just go to Breitling.com and log in or create an account. Then go to My Watches, click "REGISTER A NEW WATCH" and complete the authentication step. Once complete, your watch will be automatically added to your Breitling Account and its NFT claimed in your Breitling Account wallet. In that case your NFT will be accessible directly from your Breitling Account and you will be able to access a full range of benefits that include our online estimation tool and the Breitling Trade resale platform, as well as special gifts and experiences.
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A Bretiling NFT comes with all watches produced since October 2020.
There are two ways to claim it:
1) To claim your NFT anonymously, scan the QR code on your watch's warranty card and click "GET MY NFT." From there, you'll be able to download the encrypted external (Arianee) wallet where your NFT is stored. In this case, your NFT will be accessible from your external wallet only.
2) To claim your NFT, while also accessing the full benefits of My Account on Breitling.com, scan the QR code on your watch's warranty card and click "REGISTER MY WATCH". Then log in or create an account and complete the authentication step. This method requires a name and email. Once complete, your watch will be automatically added to your Breitling account and its NFT claimed in your Breitling account wallet. In this case your NFT will be accessible directly from your Breitling account and you will be able to access a full range of benefits that include our online estimation tool and the Breitling Trade resale platform, as well as special gifts and experiences.
Please note that your watch NFT will only be accessible from the wallet where you claimed it: either the external (Arianee) wallet or the Breitling My Account wallet.
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The Breitling NFT is digital proof of ownership that brings you benefits, tradeability and traceability.
BENEFITS
Join a global club of NFT owners and access premium Breitling services.
TRADABILITY
Transfer your watch’s ownership with a simple and secure blockchain transaction.
TRACEABILITY
Access your watch’s product information and full history.
For more details on your benefits, please click HERE.
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It could not be simpler: one scan, one click. Indeed, one scan of the QR code on the validated warranty card of your new Breitling watch with your mobile device brings up the dedicated landing page on Breitling website (or WeChat mini program specifically in China) where one click on the “GET MY CERTIFICATE” button allows you to download the unique encrypted wallet to securely claim the digital certificate of ownership that will warrant the digital passport of your watch. For previously produced Breitling watches, you can claim your digital passport by a manual identification step, that you can access from your private Breitling account.
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The Breitling digital passport brings Traceability, Transparency, and Tradability.
Traceability since it allows to access key information related to your watch, including product information, warranty status and full history. The digital passport provides visibility on your Breitling watch lifecycle, from the moment it is sold. Therefore, it records the service that your watch will receive, all the care to ensure its optimal functioning throughout time. Which, as in the case of a car, increases the value of your watch, should you would like to resell it, an option for which Breitling will soon provide a solution, setting up a secured market place with embedded valuation via the blockchain technology.
Transparency as it enables you to engage in a one-to-one anonymous conversation with your Breitling Squad and benefit from all the brand’s services.
Tradability as you can transfer your current ownership to the new owner of your watch via a simple and secured blockchain transaction.
Additionally, all relevant documents to your watch will be included in your digital passport from the COSC certificate to the chronometer certification of the movement to the warranty information pertaining to the watch.
For more details on your benefits, please click HERE.
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As of October 2020 Breitling, is expanding its digital passport secured by blockchain from the Top Time to its entire collection.
This private digital passport features a digital certificate of ownership, bringing considerable added value to Breitling owners as it is empowering them to engage with Breitling as they wish, under full anonymity.
As of Mid-January 2021, the digital passport and all its benefits will be extended to previously produced Breitling watches. We will also offer on-demand digital passport generation for watches that are not currently covered based on the information that the brand currently has through time; in this case an online registration or a Boutique visit will be necessary.
For more details, please click HERE.
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We'll send you a shipping confirmation email once your order is ready to be dispatched, which will include a courier tracking reference and link so you can monitor the delivery progress on the courier website.
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Complete your watch purchase while logged into My Account on Breitling.com, and we'll show our appreciation with a gift from our range of lifestyle and travel accessories. Your selected gift will be sent separately, approximately 45 days after you have received your order.
Please note this offer is not available when you purchase as a "Guest" online.
All gifts are subject to availability.
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The deposit amount shall be thirty percent (30%) of the purchase price of the watch. If the watch is not yet in stock, you should expect to have it shipped within the next six (6) months after the pre-order has been placed. You acknowledge that Breitling may not be able to fulfil your pre-order. If this were the case, Breitling will inform you hereof by email and will credit back on your credit or debit card account the down payment made at the time of pre-order. You will not be entitled to any compensation or remedy in case of cancellation by Breitling of your pre-order, whatever the reason.
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We hope you enjoy your new Breitling watch or strap upon delivery, but if you wish to return your Breitling order for any reason, you can contact the Breitling Concierge to request a return within 14 days of your delivery date. We offer complimentary returns collections and provide you a prepaid return label.
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To find the best fit of a strap or bracelet, please use our wrist measuring tool. Most of our straps come in Short, Standard and Long lengths, with ranges varying slightly based on case size and thickness of the compatible watch.
Strap Size | Wrist Size |
|---|---|
Small | 135mm to 160mm |
Standard | 160mm to 190mm |
Large | 190mm to 215mm |
We offer complimentary sizing of metal bracelets when a watch is purchased online or through our contact center. For rubber straps, we recommend a visit to one of our boutiques or authorized dealers to properly size the band.
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Breitling takes administrative, technical and physical precautions to protect your personal information against loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. Where personal information is collected on webpages, Breitling uses Secure Sockets Layer (SSL) encryption. Note, however, that transmitting information over the Internet is not completely secure.
Although Breitling will exercise reasonable care and implement safeguards to protect your personal Information, we cannot guarantee the security of the data you transmit to the website. Any transmission is at your own risk and Breitling cannot be held liable. Read our Privacy Policy to learn more about how we use and protect your information.
All credit/debit card holders are subject to verification, validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Breitling, contact your card issuer directly to resolve the issue. Find more information about 3D Secure authentication under “What is 3D Secure?”.
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Unfortunately we are unable to modify your payment method for an existing order or accept two different payment methods on a single transaction. If you wish to change your payment method after placing your order, you will need to request a cancellation and our Breitling Concierge team can help set up a new order for you.
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If you pay by card, your bank may ask you to confirm your identity using 3D Secure authentication. How does it work? During the order process, you may be redirected to a 3D Secure authentication page where you will be asked to confirm your identity using a means of contact that you have provided to your bank. When your payment is authenticated, you’ll be sent automatically to your Breitling order-confirmation page. As soon as your order is confirmed, you’ll receive an email. How will my bank confirm my identity? Please contact your bank to understand their 3D Secure authentication process and ensure they have your most up-to-date contact details. What should I do if I am having issues with placing the order? As an alternative to making a purchase online, you may also contact our Breitling Client Relations Squad to place an order over the phone or email: or
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Upon receiving a return, Breitling will verify that the returned products meet the conditions outlined in the return policy. A strict quality control process will be undertaken to ensure this. If the returned products meet the quality control standard, Breitling will proceed with the applicable refund. Please note that this process may take up to 14 days.
If the returned products do not meet the quality control standard, Breitling may refuse the return, or offer a partial refund. In the case that a return is refused, the Breitling products will be sent back to the customer or the gift recipient, as applicable.
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Any watch or strap whose product page contain an "Add to Bag" or "Pre-Order Now" link are available for purchase online. Simply click the link to get started.
If we don't have the watch or strap available online, you can contact our Breitling Concierge.
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Follow the steps outlined HERE to send your watch directly to our service center. You may also drop it off at your nearest authorized retailer.
Please contact our Breitling Concierge team for further assistance on .
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If you've chosen to have your online order sent to a Breitling boutique, you will have 14 days to retrieve it from the time it arrives. If you do not collect your order within 14 days, it will be processed as a return, and a full refund will be issued.
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For watches produced Breitling between 2013 and 2019, you can claim your NFT by manually registering your watch to your Breitling account. Just go to Breitling.com and log in or create an account. Then go to My Watches, click "REGISTER A NEW WATCH" and complete the authentication step. Once complete, your watch will be automatically added to your Breitling Account and its NFT claimed in your Breitling Account wallet. In that case your NFT will be accessible directly from your Breitling Account and you will be able to access a full range of benefits that include our online estimation tool and the Breitling Trade resale platform, as well as special gifts and experiences.
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If you've chosen to have your online order sent to a Breitling boutique, you will have 14 days to retrieve it from the time it arrives. If you do not collect your order within 14 days, it will be processed as a return, and a full refund will be issued.
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Breitling, in partnership with 4Gift, offers a meaningful way to send gifts digitally. Using this service, you can purchase a gift individually or as a group and schedule the date that the recipient will be notified. The gift is revealed in a virtual gift opening experience, which you can personalize with a note or video. Find out more about the 4Gift service in the questions below and here.
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All you need is the recipient’s email address. Choose one of the selected products on Breitling.com and click “Give as a 4Gift”. Once you have registered or signed into your 4Gift account, you will be able to add the recipient’s information, schedule the digital delivery date, invite others to contribute and add personal messages.
Gifts can be scheduled up to a month in advance, and your group has up to 10 days to contribute. If, for any reason, your gift must be canceled or the target amount is not reached by the notification date, all contributors will be refunded.
Please note that payments are collected through the 4Gift platform and can be completed using most major payment methods.
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Once the target amount has been reached and the scheduled date arrives, the recipient receives an email with a link to the 4Gift platform. The recipient views their virtual gift opening, and is invited to fine-tune the selection or exchange it for a different item of the same value or higher on Breitling.com. If a higher-value gift is selected, the recipient will be prompted to cover the difference.
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Following the virtual gift opening, the recipient is prompted to finalize the gift selection and enter a delivery address. Once we have these details, we prepare the item for shipment and dispatch it in Breitling's signature packaging.
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Breitling is offering you the possibility to purchase an extension of the International Warranty of your Breitling watch online here.
Breitling Warranty Extension covers your Breitling watch against any manufacturing defect for an additional period of time.
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It's easy! Click this link and follow the steps.
You must create a My Account on Breitling.com to purchase the warranty extension.
If your watch is already registered in your account with an active warranty, you can directly extend your warranty from your account.
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The serial number is an identification number that allows you to identify your watch.
Since the year 2000, this number is unique for each Breitling watch. You can find it on the documents handed to you with the watch at purchase, like the International Warranty certificate, or on the case-back of your watch:
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A reference number is associated to each watch model, like the Navitimer 1 BO1 Chronograph 43 in red gold (reference RB0120), or the Transocean Day & Date in steel (reference A45310).
You can find the reference number on the documents handed to you with the watch at purchase, like the International Warranty certificate, or on the case-back of your watch:
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All Breitling watches sold at our authorized stores are authentic. The Breitling boutiques and authorized retailers are listed HERE.
Beyond that, the safest way to identify an authentic Breitling is handing it to an expert, for example an authorized Breitling store or service center. Since the year 2000, all Breitling watches carry a unique identification number: their serial number, which can be checked within the Breitling network against the model reference of the watch.
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All Breitling watches purchased from Breitling authorized retailers or directly from Breitling SA or one of its subsidiary companies are covered by an international warranty valid for two years after purchase, except for watches with a mechanical manufacture movement, which are covered during 5 years (provided that water resistance tests are performed every 2 years following the date of purchase by an authorized Breitling service center).
The warranty coverage applies to any manufacturing defect, within the frame of the warranty conditions, and entails that Breitling will take any corrective action that is necessary to ensure the watch performs as per standard.
See the detailed warranty conditions HERE Under SERVICE > INTERNATIONAL WARRANTY Additionally, all work performed by an authorized Breitling service center, and mentioned on the corresponding invoice/delivery note, is under warranty during the amount of time mentioned on the invoice
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Each one of our authorized retailers, boutiques and authorized Breitling service centers will change your bracelet or strap for you. All boutiques , authorized retailers and service center are listed HERE
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You are welcome to send your watch directly to one of our service centers or to drop it off at any authorized Breitling retailer. All boutiques , authorized retailers and service center are listed HERE
IN COUNTRIES WHERE THIS SERVICE IS AVAILABLE:
If you register a service request on our service platform
under SERVICE > MY WATCH NEEDS A SERVICE > SEND , you can follow up on the status of the service HERE
under SERVICE > SERVICE STATUS
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Regular maintenance, properly carried out, will allow your watch to maintain its performance and reliability in the long term. By respecting the service deadlines recommended by Breitling, and by ensuring that servicing is done by an authorized service center, you will extend the lifespan of your watch – and protect your investment.
Every 2 years we recommend a maintenance service, which includes: checking movement parameters and watch functions, changing all seals, checking water resistance, cleaning of the case and metal bracelet; changing the battery for quartz watches.
Every 4 to 6 years, we recommend a complete service, which includes: disassembly, cleaning and replacing of standard movement parts, assembly, lubrication, adjustment and setting of movement function parameters; changing all seals, partial changing of hands and checking of water resistance; refurbishment* of the case and metal bracelet; changing the battery for quartz watches.
*Excludes models with black carbon surface treatments.
You will find further details on the maintenance of your watch HERE
Under: SERVICES > OUR SERVICES
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A maintenance service is recommended every 2 years and includes: checking movement parameters and watch functions, changing all seals, checking water resistance, cleaning the case and metal bracelet; changing the battery for quartz watches.
A complete service is recommended every 4 to 6 years and includes: disassembly, cleaning and replacing of standard movement parts, assembly, lubrication, adjustment and setting of movement function parameters; changing all seals, partial changing of hands and checking of water resistance; refurbishment* of the case and metal bracelet; changing the battery for quartz watches.
*Excludes models with black carbon surface treatments.
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If you have registered a service request on our service platform (provided this option is available in your country), you can check its status under SERVICE > MY WATCH NEEDS A SERVICE > SERVICE STATUS.
You can follow up on the status of the service HERE under SERVICE STATUS.
You also may directly contact the authorized service center where you dropped off your watch for service.
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The average delivery time is 12 weeks, plus the duration of the dispatch to and from the service center. These deadlines can vary, depending on the complexity of the intervention or the availability of spare parts.
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Every 2 years we recommend a maintenance service, which includes: checking movement parameters and watch functions, changing all seals, checking water resistance, cleaning of the case and metal bracelet; changing the battery for quartz watches.
Every 4 to 6 years, we recommend a complete service, which includes: disassembly, cleaning and replacing of standard movement parts, assembly, lubrication, adjustment and setting of movement function parameters; changing all seals, partial changing of hands and checking of water resistance; refurbishment* of the case and metal bracelet; changing the battery for quartz watches.
*Excludes models with black carbon surface treatments.
You will find further details on the maintenance of your watch HERE
Under: SERVICE > MY WATCH NEEDS A SERVICE > SERVICES
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The water resistance of your Breitling depends on the construction of its case. However your watch needs to be regularly serviced in order to keep its original level of water resistance: this is due to the fact that the gaskets sealing the watch-case naturally dry out over time, and therefore need to be replaced. Consequently your watch should undergo a water resistance test every year and a maintenance service every 2 years.
The degree of water resistance of your Breitling is described either in meters, or in bars (1 bar~10 m = approx. 33 ft). Note: these figures reflect a technical norm and do not represent the exact depth the watch can be immersed at, while being worn. “Water resistant up to X meters” means the watch can be exposed to the pressure that it would have to sustain, if it was placed at X meters depth in a completely static environment and position. However, the wearer’s movements (diving, jumping, swimming, etc…) as well as the force of the water (shower jets, river currents, etc…) can considerably increase the pressure on your watch.
You will find a table listing the level of water resistance you can expect of your watch HERE
Under: SERVICE > USER TIPS AND MAINTEANANCE > INFORMATION ON WATER RESISTANCE
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In order to wear a watch while swimming, it needs to be water resistant up to 5 bars (50 m / 165 ft) at least. For diving, snorkeling and water-skiing, for example, a water resistance up to 10 bars (100 m / 330 ft) would be required.
Moreover, Breitling strongly recommends that bracelets other than metal bracelets and rubber straps not be used in water.
See further information about water resistance HERE
Under: SERVICE > USER TIPS AND MAINTEANANCE > INFORMATION ON WATER RESISTANCE
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The movement of a mechanical watch is driven by a spring, called mainspring, which needs to be wound. This can either be done manually, using the crown, or, in the case of an automatic mechanical watch, by using the kinetic energy provided by the wearer’s movements.
However, we recommend fully winding your automatic watch as well, whenever it has stopped (for example if it hasn’t been worn during a few days) before putting it back on your wrist. Thereafter the energy provided by your movements will maintain the tension of the main spring that drives the mechanism.
To fully wind your watch, we recommend rotating the crown 40 times in a clockwise direction.
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To authenticate your Breitling watch, it must be sent to one of our Breitling Main Centers. Begin by sending your watch to any Breitling service center or by bringing it into a Breitling boutique, requesting a Certificate of Authenticity, and your watch will be passed on accordingly. Fees and return times will vary.
An authentication includes the analysis of the watch and the delivery of a Certificate of Authenticity. If non-compliant parts need to be exchanged to return the watch to its original condition, these will be invoiced separately.
Breitling service centers and boutiques do not assess the value of your timepiece. For this kind of information, we suggest our online estimation tool available in the USA and Europe by registering a My Account on Breitling.com and claiming your Breitling NFT. This tool can be used for most watches produced after 2013.
See also:
How to claim my Breitling NFT?
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The main facts concerning each current model display HERE
Under: WATCHES > ALL THE WATCHES pick the TYPE or COLLECTION, CASE, DIAL and/or REFERENCE NUMBER
Information about the service history of a watch, is only communicated to its owner. For watches purchased since the year 2000, this history can be tracked using the unique serial number of the watch.
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Our authorized Breitling service centers do not assess the current value of your timepiece. For this kind of information, we suggest turning to an expert for second hand and vintage watches, for example at a specialized auction house.
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To close and delete your account on Breitling.com, please contact our Breitling Client Relations Squad:
USA customers call +1 203-456-2458
Canada customers call +1 647-691-1073
For other ways to get in touch, visit our Contact page. We will be happy to assist you.
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