Conditions of Sale
Additional Services
TERMS & CONDITIONS OF SALE FOR ADDITIONAL SERVICES
1. APPLICABILITY
The following conditions and any other related terms made available as provided herein (“Service Terms” or “TSS”) shall apply to additional services as provided by Breitling to its customers (“Breitling Services”) that you, acting as consumer, (also referred to as the “Customer(s)”) may order from Breitling UK Limited, 198 Regent Street, W1B 5TP, London, United Kingdom, registered under number 02192055 (referred to as “us”, “our”, “we” or “Breitling”), on the Internet via Breitling's website, under the URL https://www.breitling.com/gb-zz/ (“Website”).
Only if expressly stated below, certain Breitling Services may also be offered for purchase to Customer(s) via the Concierge Service of Breitling (“Concierge Service”), for which these Service Terms apply accordingly.
The Concierge Service of Breitling can be contacted by phone in each country into which Breitling is selling to. You can find a list with the specific country numbers and further contact information here https://www.breitling.com/zz-zz/store/services/contact/.
The Services Terms apply solely to any order for a specific service below, made online through the Website or, if applicable, through the Concierge Service, to natural persons with a delivery address in the in the territories of England, Scotland, Wales or Northern Ireland.
From time to time, Breitling may modify the Service Terms at its sole discretion.
Breitling will announce such modifications where required by applicable law, but please also check our Website on a regular basis to be informed of any changes. If you do not wish to be bound by any announced amendments to the Terms of Sale, you should contact Breitling or the Concierge Service to stop your interaction with us and refrain from making any online orders through the Website or the Concierge Service after the effective date of the changes.
These Service Terms may refer to additional terms and conditions and any other related terms of a specific service. To the extent that there is any conflict or inconsistency between these Service Terms and any additional terms, the additional terms will prevail.
Orders placed before the effective date of certain changes to Service Terms will not be affected by these changes.
2. ORDERING BREITLING SERVICES
2.1 ELIGIBILITY TO PURCHASE
Customers must (a) act as consumers, (b) have reached either the age of eighteen (18) years or the minimum required age for legal majority in your country of residence, and (c) have the legal capacity to enter into contracts. If you are under the age of eighteen (18) years or below the required age for legal majority in your country of residence or otherwise cannot lawfully enter into a contract, only your parents or guardian can place an order on your behalf. Any orders contrary to this provision will be null and void.
2.2 AVAILABILITY OF SERVICES
Breitling reserves the right to change the selection of Breitling Services (including any third-party services) available on the Website or through the Concierge Service at its sole discretion at any time. Breitling will announce such changes where required by applicable law, but please also check our Website on a regular basis to be informed of any changes. All orders placed on the Website or through the Concierge Service are subject to availability and final acceptance and confirmation by Breitling.
You will find information regarding Breitling Services that are currently available on the dedicated “#BreitlingService” page of the Website available at https://www.breitling.com/gb-zz/service/ or through our Concierge Service.
2.3 PROCESSING YOUR ORDERS
Please carefully review your order on the ordering page of the checkout and click on the “CONFIRM MY ORDER AND PAY” or similar button.
You may be invited to provide additional personal information when placing an order on the Website or through the Concierge Service, such as shipping and/or billing address, payment details, or information to verify your identity. You confirm that all personal information given to Breitling is true and accurate. Breitling or its third-party providers may collect additional information for security and anti-fraud purposes.
Notwithstanding anything to the contrary provided for herein, and to the extent permitted by applicable law, Breitling reserves the right to refuse, cancel, and terminate orders at any moment and at its sole reasonable discretion. For instance, if there is an ongoing dispute concerning payment of a prior order or if Breitling reasonably suspects a violation of these Service Terms.
ORDER VERIFICATION
You are responsible to verify and confirm all details on the payment page before placing your order for any services through the Website, including without limitation the specific details of each order. When placing an order through the Concierge Service, you will subsequently receive an email requesting you to confirm the details of your order. Once you have confirmed, your order will be finalised.
2.4 ORDER ACKNOWLEDGMENT
Breitling will send the Customer an order acknowledgment by email once the order placed on the Website or through the Concierge Service, acknowledging the details of your order. This order acknowledgment contains an order number assigned by Breitling that you can use for future enquiries regarding your order. This order acknowledgement neither constitutes the final acceptance of your order by Breitling, nor does it create a contract between the Customer and Breitling.
When ordering by phone through the Concierge Service, you will also receive by email these Service Terms along with the order acknowledgement.
2.5 ORDER CONFIRMATION
Following completion by Breitling of its anti-fraud, security and related legal checks and subject to product availability, Breitling will send the Customer by email a written order confirmation within two weeks of receiving the order. The order confirmation constitutes the acceptance of your order by Breitling and forms a binding contract between Breitling and yourself. If you have not received an order confirmation within two weeks, your order will be deemed to be rejected.
2.6 COMMENCEMENT AND DURATION OF SERVICES
Each Breitling Service or third-party service will be provided to the Customer for a duration as set out in the specific service information and/or service description, provide to you on the website and/or during the order and checkout process.
3. SERVICES
3.1 WARRANTY EXTENSION
Breitling is offering the Customer the possibility to purchase an extension of Breitling International Warranty and Breitling International Manufacture Movement Warranty on https://www.breitling.com/gb-zz/ (jointly referred to as “Breitling Warranty Extension”), covering your Breitling watch or chronograph against any manufacturing defect for an additional period of time as set out under the “EXTENDED INTERNATIONAL WARRANTY TERMS”, available on https://www.breitling.com/gb-zz/service/international-warranty/.
In order to be able to purchase the Breitling Warranty Extension, you will need to sign up for “My Account” on https://www.breitling.com/gb-zz/ (“Breitling Account”). If you do not have a Breitling Account yet, you can sign up https://www.breitling.com/gb-zz/my-account/login/.
The Breitling Warranty Extension is an additional service which you can only purchase for a Breitling watch and/or Chronograph which is still under valid Breitling International Warranty and/or Breitling International Manufacture Movement Warranty.
The Breitling Warranty Extension cannot be purchased using finance products offered by Secure Trust Bank PLC (trading as V12 Retail Finance), a third-party financing company which is independent of Breitling. If you wish to purchase a Breitling Warranty Extension for a Breitling Product that you financed through V12 Retail Finance, you will need to pay for the Breitling Warranty Extension separately and will not be able to use the options offered by V12 Retail Finance.
The Breitling Warranty Extension is a one-time extension only and cannot be combined with a second Breitling Warranty Extension for the same Breitling watch and/or Breitling chronograph.
For the Breitling Warranty Extension, the same Exceptions as for the Breitling International Warranty and/or Breitling International Manufacture Movement Warranty apply.
For the Breitling Warranty Extension, the price of the date of purchase, displayed to you at the check-out and confirmed by Breitling in your order confirmation email, applies.
3.2 INSURANCE FOR YOUR BREITLING PRODUCT
In several countries, Breitling, via a local insurance company, is pleased to offer to you the option to purchase an insurance, covering your Breitling Product against different kind of risk (usually incl. damage, theft and loss, provided scope of coverage is not different for the insurance service offered in your specific country) (“Insurance Service”).
The Insurance Service, if available in your country, is offered by the third-party company available in your country of residence, which is independent of Breitling.
Breitling is working with duly selected third-party Insurance companies, that may change from one country to the other. Hence, Breitling does not know and has no access to the information that a Customer may share with the third-party company in exploring the option of purchase of such Insurance Service. Breitling is not responsible for any third-party services that a Customer may choose to purchase or use, in connection with their Breitling purchase. The Insurance Service is subject to the local insurer’s own terms and policies only. Customers who are interested in exploring options to purchase an Insurance Service for their Breitling Product may visit the website of the third-party insurance company available in their country, to learn about the requirements and the specific terms that may apply.
By choosing the option to purchase the Insurance Services offered to you on the Breitling website, you will be redirected to the website of the insurance company available in your country of residence, if any. If available in your country of residence, the option to purchase Insurance Service will be shown to you on the dedicated page #BreitlingServicewhich you can find here https://www.breitling.com/ca-zz/service/. 3.3 Extract from the archive You have the option to purchase archive extracts from our archives. To request this, please visit Breitling Archives page https://www.breitling.com/zz-zz/about/archives/ and complete the online form. You will be requested to provide the following information:
Watch model reference;
Watch serial number;
Your contact details; and
Clear picture(s) of your watch (both face and caseback).
If any information is incomplete, unclear or inaccurate, we may request additional details from you. If these details are not provided or if we lack the required information in our archives to produce the extract, we may cancel your request. In such cases, we will notify you via the email address listed in your online form. If the request is accepted, you will receive a confirmation email. This email will contain details about your order, a payment link for the archive extract and the payment deadline. You can complete your payment using the options available, which may include credit/debit cards, bank transfer or other supported methods as specified in the email or payment link. Once payment is confirmed, we will prepare and send the archive extract in PDF format to the email address you provided. Delivery times may vary, but we will aim to provide the extract promptly. Please note that an archive extract does not constitute proof of authenticity of the Breitling Product referenced nor proof of ownership by you or any other person. Where the right of withdrawal is applicable, it does not extend to custom-made or personalized orders, such as Breitling’s archive extracts. Therefore, once the order is confirmed, note that you cannot withdraw from the contract and return the extract for exchange or refund, as described in these Service Terms. 4. PAYMENT 4.1. INFORMATION ABOUT PRICES, TAX AND DELIVERY COSTS To the extent permitted by applicable law, Breitling reserves the right to change or adapt prices for Breitling Services without specific prior notice on the Website. If the price of a Breitling Service displayed on the Website or quoted by the Concierge Service changes prior to the order confirmation (by Breitling), Breitling will inform the Customer prior to the order being concluded (to take instruction from you as to whether you still wish to proceed with the order). Actual costs and prices including applicable taxes will be indicated on the payment page before you are invited to confirm and place your order (in the case of a Website order) or will be quoted by the Breitling Concierge (in the case of a telephone order) (“Purchase price”). Please note that changes to tax laws may occur between the date your order is placed and the date of our order confirmation. We will contact you and ask that you reconfirm your purchase if this results in increased VAT or sales tax being charged. You are free to reject our offer to purchase under the new conditions.
Such costs and taxes will be indicated on your order confirmation email and on your invoice.
4.2. PAYMENT METHODS
4.2.1. BANK TRANSFER / CREDIT / DEBIT CARDS / INVOICE
Payment can be made either by bank transfer or by credit/debit card, like Visa, Mastercard, AMERICAN EXPRESS, JCB, Diner's Club, Discover. The available supported payment cards and methods are shown to you at the check-out page.
Invoice payment may be available in some countries and will be specified on the check-out page where available.
Payment may be processed by a third-party processing entity. For orders through the Concierge Service, you will need to communicate your credit card number and security code (CVV2/CVC2/CID) to the Concierge. For security reasons and quality control, the telephone conversation may be recorded. Credit card information that is recorded during a telephone call is fully encrypted and used only for the purpose of processing the transaction.
All credit/debit card holders are subject to verification, validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Breitling, you need to contact your card issuer directly to resolve the issue. Breitling will not be liable for delay or non-delivery in case of issues related to third party payment services.
The full amount of the Purchase Price will be reserved on your credit card until your order is shipped to the shipping address you have provided to Breitling, at which time you will be sent an order confirmation email and your credit or debit card will be charged the full Purchase Price. Where required by applicable law, we will offer at least one additional means of payment which allows payment in instalments or in arrears.
Breitling takes precautions, such as administrative, technical, and physical measures to protect your personal information against loss, theft, and misuse, as well as against unauthorised access, disclosure, alteration, and destruction. Where personal information is collected on webpages, Breitling uses Secure Sockets Layer (SSL) encryption. Note however that transmitting information over the Internet is not completely secure. Although Breitling will exercise reasonable care and implement safeguards to protect your personal Information, we cannot guarantee the security of the data you transmit to the Website. Any transmission is at your own risk and Breitling cannot be held liable.
4.2.2 ADDITIONAL ONLINE PAYMENT METHODS
You may also have the option to pay by using additional online payment methods like PAYPAL or GOOGLE PAY under the conditions specified by each payment system. The available supported payments methods are shown to you at the check-out page.
5. RIGHT OF WITHDRAWAL
You have the statutory right to cancel any contract for Breitling Services, which is concluded online or by phone, within fourteen (14) days after the date on which the contract is concluded, for your convenience (right of withdrawal). However, certain services may be provided upon the Customer's explicit request with immediate effect.
Subject to the Customer's prior express consent, such services shall be excluded from the statutory right of withdrawal. Where the right of withdrawal exists, clause 5.1 and 5.2 apply.
5.1. STATUTORY RIGHT OF WITHDRAWAL
In principle, you have the right to cancel the contract concluded through our written order confirmation without giving any reason, fourteen (14) days from the day on which the relevant service contract is concluded.
In order to exercise your right of withdrawal, you must send us a clear written statement (e.g. a letter sent by post or email to Breitling UK Limited, 198 Regent Street, W1B 5TP, London, United Kingdom, email: info.buk@breitling.com informing us about your decision to make use of your statutory right of withdrawal. Once received by Breitling, you will receive an email confirming your statement of withdrawal. In order to do so, you may use the below model withdrawal form, but this is not mandatory. Alternatively, you may contact the Concierge Service via phone by calling the specific service number provided for your country. You can find a list with the specific country numbers and further contact information here https://www.breitling.com/gb-zz/store/services/contact/.
Breitling will refund the purchase price immediately after receipt of the Customer's notice and no later than fourteen (14) days from that date. The payment details used for the order will also be used for the refund, unless indicated otherwise by the Customer.
5.2 MODEL WITHDRAWAL FORM
Model Withdrawal Form
(complete and return this form only if you wish to withdraw from the contract)
– To Breitling UK Limited, 198 Regent Street, W1B 5TP, London, United Kingdom, email: info.buk@breitling.com
– Hereby I/we (*) give notice that I/we (*) withdraw from my/our (*) contract of sale of the following services (*)
– Ordered on (*)/received on (*)
– Customer name(s)
– Customer address(es)
– Customer signature (only required for paper forms)
– Date
(*) Delete where inapplicable
6. ACCURACY OF PRICING AND SERVICE DESCRIPTIONS
While Breitling endeavours to verify the correctness of any information it places on its Website, in advertisement or catalogue or by the Concierge Service, it makes no warranties of any kind, whether express or implied, in relation to the accuracy, reliability and completeness of such information.
Information on the Website or obtained from the Concierge Service is provided on an “as is” and “as available” basis without any representation or endorsement made, and Breitling makes no warranties of any kind, whether express or implied, in relation to such information, or any transaction that may be conducted on the Website or through the Concierge Service including, but not limited to, the implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, reasonable care and skill, or non-infringement. Breitling will not be liable for any damage other than actual, direct damage that can be proven in court.
Breitling will make every effort to ensure that the Breitling Services descriptions, photographs or graphical representations displayed on the Website or in a catalogue are as accurate as possible. Nevertheless, Breitling does not warrant that such materials or other content is error-free, whether as a result of inaccuracy, omission, desuetude or otherwise.
7. GENERAL PROVISIONS
If certain provisions of these Service Terms are declared void or partially invalid, the other clauses shall remain unaltered in their force and effect. The invalid provisions are replaced by the applicable legal provisions of the laws of England and Wales including those which were not provided for in these Service Terms.
The waiver by us of a breach of any provision of these Service Terms will not operate and/or be interpreted as a waiver of any other or subsequent breach.
8. APPLICABLE LAW AND JURISDICTION
These Service Terms shall be governed by and construed in accordance with the laws of England and Wales without reference to any conflict of law provisions. This choice of law will not deprive the Customer, acting as consumer, of the protection afforded to the Customer by provisions that cannot be derogated from by agreement under the applicable law in jurisdiction of the Customer’s place of domicile.
Any dispute, controversy or claim arising out of or in relation to the Terms of Sale, including the validity, invalidity, breach or termination of the Terms of Sale, shall be resolved in accordance with the Terms of Sale.
You may bring proceedings against us in a competent court of the jurisdiction where you are domiciled. We may also bring proceedings against you in the courts of the jurisdiction of your domicile.
Without any restriction to bring proceedings before a competent court, you and Breitling will first make reasonable efforts for a period of thirty (30) days to resolve amicably any dispute or failure to agree that may arise out of or relate to the Services offered by Breitling, the Service Terms or any breach thereof.
9. OTHER IMPORTANT INFORMATION
Breitling will comply with all information obligations for e-commerce distance selling contracts, to the extent required by applicable law.
We will only use your personal information as set out in our Privacy Policy. A copy of our Privacy policy can be found here https://www.breitling.com/gb-zz/privacy-policy/.
Breitling may transfer its rights and obligations under these Service Terms to another organisation. We will contact you if we plan to do this and take further steps as required under applicable law. If you are unhappy with the transfer you may contact us at the contact point provided below.
You may only transfer your rights and obligations under these Service Terms to another person with our written consent, unless otherwise provided by applicable laws.
These Service Terms apply as between you and Breitling. Unless as otherwise provided in these Service Terms (such as where Breitling transfers its rights and obligations under these Service Terms to another organisation), no other person shall have any rights to enforce these Service Terms.
Each clause of these Service Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.
If we do not insist immediately that you do anything you are required to do under these Service Terms, or if we delay in taking steps against you in respect of your breaking of these Service Terms, that will not mean that you do not have to do those or prevent us taking steps against you at a later date.
10. CONSUMER DISPUTE RESOLUTION
Any complaints about the execution of the contract or a Breitling Service may be submitted to info.buk@breitling.com, clearly describing the nature of the complaint. Breitling endeavours to process any complaints within a period of fourteen (14) days from the date of receipt. If a complaint requires a foreseeable longer processing time, Breitling will reply within the period of fourteen (14) days with a notice of receipt and an indication when the Customer can expect a more detailed answer.
Breitling UK Ltd. – 23 September 2024